Credit Acceptance Corporation Complaints and Reviews

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  • Customers like
    • That i was able to be financed1
    • With a lower credit score1
  • Customers don't like
    • Horrible customer service3
    • Awful customer service2
    • Theirs lies1

  • May 06
  • Auto Financing
  • Birmingham, Michigan
  • 2001 Lincoln Ls
  • 151
  • REVIEW RATING 4/5

I purchased a 2001 Lincoln ls from them, after 3 years and paying ridiculous car payments, I had them pick it up, in the process the tow truck driver dropped the car twice, resulting in the tow chains digging into the back bumper, an hour later he decides to call a flatbed. 44 days later I receive a phone call asking where the vehicle was at, I told them it was picked up and that it was equipped... Read more

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  • May 05
  • Auto Financing
  • Winnsboro, Louisiana
  • Car Loan
  • 52
  • REVIEW RATING 3/5

Made a payment was never credited to account traded in car now they say I owe money that the car dealership didn't pay in full. They also set my account up for an extension that I never asked for now they are saying that the amount was credited to account. This place is a scam. And will be turned in to bbb thinking about contacting lawyer. I'm not *** like they think. I have all my paper work. Do... Read more

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  • May 01
  • Auto Financing
  • Richmond, Virginia
  • Car
  • 73
  • REVIEW RATING 3/5

bought a car not even 2 weeks of having it the transmission went i had warranty they refuse to pay it so i called these rude people and let them know what happened well they said corporate would look into it yea right i bought it on the 6th of april on the 17th is was in the shop they called me on the 30th to ask how the truck was doing well hello its still waiting for you to go pick it up cuz im... Read more

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My car note was due on April 24th and on April 19th they shut my car down after I talked to them twice the day before Add comment

  • Apr 18
  • Auto Financing
  • Discovery Bay, California
  • Car Loan
  • 142
  • REVIEW RATING 4/5

This company is horrible!!!!! My payment date is every 1st. I would call in every month to make arrangements for mid month because if bills. I signed up for auto pay and scheduled payment Every 18. They made me believe I could pick the date when I would call in and they would offer this service. So I decided to try it. Well April 16 while I was at work my car was repossessed. I got a email from... Read more

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This is the worst company I've had to deal with ..customer service sucks they are very rude ! I will never go tru or suggest this company to anyone! Add comment

  • Apr 14
  • Auto Financing
  • Mount Orab, Ohio
  • Car Title
  • 104
  • REVIEW RATING 4/5

I bough a 2004 Chrysler Pacifica in December of 2008. It has been paid off since March of 2012. I still to this day have not recieved my title and I am unable to sell or dispose of the car. I recently checked my credit and it shows THREE YEARS of deliquent payments of 408.00! That wasn't even a payment amount. I have never gotten anything in writing as to why I owe this money or that I even owed... Read more

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  • Mar 21
  • Auto Financing
  • Allegan, Michigan
  • Car Loan
  • 1
  • 1
  • 180
  • REVIEW RATING 4/5

Disappointed with what is being allowed to purchase ( poor selection if any at all) at the dealership. The interest rate is robbery and the added fees ($1,000 extra) to the loan are rediculos. I understand that they deal with folks who have poor credit, but to rip them off is purely dishonest, and no country should allow their citizens to endure such robbery. I cannot wait to refinance for sure.... Read more

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  • Mar 20
  • Auto Financing
  • Cincinnati, Ohio
  • Car Financing
  • 1
  • 1
  • 179
  • REVIEW RATING 5/5

I was forced to use them because my car was dead and I needed a new one immediately. First they forced the dealer to increase price of car by $3000 so they got their desired profits. That increased my payment by $100 a month from $150 to 250. They call multiple times a day, they are only available limited hours, and you must call them for any transaction. They have NO online access to your... Read more

Was this review helpful? 1 1

Worst customer service ever.. To make payments via online or over the phone the fees are so high.... Try not to get a car loan through them EVER... I will also make a complaint on BBB Add comment

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