Credit Acceptance Corporation Complaints and Reviews

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  • Customers like
    • That i was able to be financed1
    • With a lower credit score1
  • Customers don't like
    • Awful customer service4
    • Horrible customer service3
    • Price increased for their profit3

The customer service is AWFUL! They have you paying 24% APR and treat you like trash. I wish I would've read the reviews before having them finance my vehicle. I see everyone has negative feedback about them. Add comment

  • Jul 30
  • Auto Financing
  • Credit Acceptance Corporation Billing Department
  • 106
  • REVIEW RATING 4/5

company reports they reposed the vehicle. but then turns around and reports to credit bureau that the account is still open and is 90 days late on payment. to add insult to injury they contacted us and offer to refinance the vehicle back to us for the same amount we already pay but of course they would have to raised the payment almost double cause are credit score is so low. the whole goal... Read more

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  • Jul 28
  • Auto Financing
  • Atlanta, Georgia
  • Credit Acceptance Corporation Car Loan
  • 1
  • 1
  • 105
  • REVIEW RATING 4/5

I've been dealing with their customer service for about 3 yrs and I have always had a prob. Seems like every time I call they always have an attitude. I've had my car repoed by them before over a couple hundred dollars bc I got behind from losing a job and the tow truck guy put a hole in my front bumper and blamed it on the wind. Well today I call to make arrangements to pay the remainder of... Read more

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  • Jul 28
  • Auto Financing
  • Bellevue, Washington
  • Credit Acceptance Corporation Billing Department
  • 53
  • REVIEW RATING 4/5

There customer service is the worst I have ever dealt with. I have worked customer service for over 14 years and the best thing to do is wow your customers a d make them feel welcomed. But if your going to take my payment at least talk to me like you want to take my payment.. I hate everyone I spoken with since I have been with this company and I been trying my best to trade my car in to get... Read more

Was this review helpful? 1 0

  • Jul 21
  • Auto Financing
  • Wellington, Florida
  • Credit Acceptance Account
  • 79
  • REVIEW RATING 4/5

Every single month this place takes out two payments!!!! My online account says im not enrolled in automatic payment... I even waited 4 days after my bill was due to see if they would take it out as auto pay. And never did so I paid.... The Nxt day they took out the payment but in a different amount!!!!!!!! I'm not happy this has happened 4 months in a row now.... And tell me I have to wait 5... Read more

Was this review helpful? 2 0

I have struggled with a broken truck i financed for 2 years constantly fixing this lemon. I havnt complained but kept paying and still pay. I managed to get 2 payments behind but we always get payed bi weekly they shut us off on monday knowing we get played on friday and put us in for repo we cant recover our only means of transportation. Cant go to work now. Add comment

  • Jul 19
  • Auto Financing
  • Columbus, Indiana
  • Credit Acceptance Auto Financing
  • 82
  • REVIEW RATING 4/5

a customer. I tried to contact and tell them what was wrong with the car they put there name on. within a month and half me having the car found out it had a transmission problem. I got this car in early sept of 2014. today is july 19 nd the motor drop on me while I was driving a couple weeks ago. ive had to put a new start in it brakes and tires withing me having it in 3 months ive had none nut... Read more

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  • Jul 14
  • Auto Financing
  • San Diego, California
  • Credit Acceptance Auto Financing
  • 106
  • REVIEW RATING 3/5

I called a month and a half before my last payment was due. They told me over the phone that my last payment would be $195, instead of the $270 they had been charging me to that point. But when my last payment went thru it was for the full $270. When I called customer service about this they made me feel like an ***. They said that what ever I was told "may" or "may not" be wrong. They wont... Read more

Was this review helpful? 0 0

I purchased a car and defaulted on my loan. I called and did a voluntary repossession which they did not state in the court documents. My original judgment was for around $6000.00 then jumped to over $9000.00. I have paid way more than that but they won't stop the judgment. There's a lot more to it as we'll. Add comment

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