Credit Acceptance Corporation Complaints and Reviews

1.6
  • Awful customer service2 votes
  • Horrible customer service2 votes
  • Dont know what is being sold1 votes
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  • Mar 21
  • Auto Financing
  • Allegan, Michigan
  • Car Loan
  • 54
  • REVIEW RATING 3/5

Disappointed with what is being allowed to purchase ( poor selection if any at all) at the dealership. The interest rate is robbery and the added fees ($1,000 extra) to the loan are rediculos. I understand that they deal with folks who have poor credit, but to rip them off is purely dishonest, and no country should allow their citizens to endure such robbery. I cannot wait to refinance for sure.... Read more

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  • Mar 20
  • Auto Financing
  • Cincinnati, Ohio
  • Car Financing
  • 39
  • REVIEW RATING 4/5

I was forced to use them because my car was dead and I needed a new one immediately. First they forced the dealer to increase price of car by $3000 so they got their desired profits. That increased my payment by $100 a month from $150 to 250. They call multiple times a day, they are only available limited hours, and you must call them for any transaction. They have NO online access to your... Read more

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Worst customer service ever.. To make payments via online or over the phone the fees are so high.... Try not to get a car loan through them EVER... I will also make a complaint on BBB Add comment

I brought a car from golf cart of Bryant ark . it was with CAC the dealer mested up the title and the contract the down payment and the contract price was put all wrong . now I have 3 contracts with 3 defrent payments and CAC now about it. All they want is there money . me and wife or on disabled .CAC don't care.v Add comment

  • Mar 05
  • Auto Financing
  • Car Loan
  • 61
  • REVIEW RATING 4/5

When i called them to let them know i had to fix my vehicle and it costed me 600.00 and i called them to see what they could do for me and they were rude demanding me to send them my social security check and pay for the months that i didnt pay and they didnt want to work with me . I mean they crack me cause when you call them in the morning time they are very nice and want to work with me but... Read more

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This customer service center must be one of those places who hires thugs and ghetto people to answer the phones. The kind of people who go and hit a blunt in the bathroom on break. Yea these type. They talk to you like your in the hood trying to buy a rock. Will never deal with this hood rat thug company again. Add comment

  • Mar 02
  • Auto Financing
  • Antioch, Tennessee
  • Bank Statement
  • 1
  • 1
  • 50
  • REVIEW RATING 3/5

They make it way too hard for anyone using them to prove where they live because they want something mailed. Everything is paperless now . They think we are in the 80's and everything is mailed to you. Bank statements etc. shouldn't be mailed for security reasons anyway. If the customer had a credit card statement it will be paperless. Companies push you to make everything paperless and most... Read more

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  • Feb 23
  • Auto Financing
  • Charter Township Of Clinton, Michigan
  • Car
  • 85
  • REVIEW RATING 4/5

Cool that they helped me get a vehicle after filing Ch. 7 bankruptcy, but the vehicles you receive from them are garbage. I had my vehicle for 5 months. 1 month into having it, I had to put $1000 into it. Rotors were bad, had to replace calipers the axel and all that stuff on it. Fast forward to today, like I said this is my 5th month having it and now the transmission is gone and I'm not... Read more

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  • Feb 20
  • Collection Agencies
  • Car Loan
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

First, I am glad that Credit Acceptance Corporation was willing to finance my car. My Chapter 7 bankruptcy was discharged in Dec 2011. However, my Social Security comes on the third Wednesday of the month. Could be as early as the 15th or as late as the 22nd. I can not dictate when I get paid. My payment coupon book states that if I pay after the 27th, there is a $10 late charge. I can not... Read more

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