Credit Acceptance Corporation Complaints and Reviews

1.8
  • Awful customer service2 votes
  • Horrible customer service2 votes
  • Dont know what is being sold1 votes
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  • 1 hour ago
  • Auto Financing
  • Car Purchase
  • 2

When i called them to let them know i had to fix my vehicle and it costed me 600.00 and i called them to see what they could do for me and they were rude demanding me to send them my social security check and pay for the months that i didnt pay and they didnt want to work with me . I mean they crack me cause when you call them in the morning time they are very nice and want to work with me but... Read more

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This customer service center must be one of those places who hires thugs and ghetto people to answer the phones. The kind of people who go and hit a blunt in the bathroom on break. Yea these type. They talk to you like your in the hood trying to buy a rock. Will never deal with this hood rat thug company again. Add comment

  • 2 days ago
  • Auto Financing
  • Antioch, Tennessee
  • Bank Statement
  • 15
  • REVIEW RATING 3/5

They make it way too hard for anyone using them to prove where they live because they want something mailed. Everything is paperless now . They think we are in the 80's and everything is mailed to you. Bank statements etc. shouldn't be mailed for security reasons anyway. If the customer had a credit card statement it will be paperless. Companies push you to make everything paperless and most... Read more

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  • Feb 23
  • Auto Financing
  • Charter Township Of Clinton, Michigan
  • Car
  • 48
  • REVIEW RATING 4/5

Cool that they helped me get a vehicle after filing Ch. 7 bankruptcy, but the vehicles you receive from them are garbage. I had my vehicle for 5 months. 1 month into having it, I had to put $1000 into it. Rotors were bad, had to replace calipers the axel and all that stuff on it. Fast forward to today, like I said this is my 5th month having it and now the transmission is gone and I'm not... Read more

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  • Feb 20
  • Collection Agencies
  • Car Loan
  • 1
  • 1
  • 50
  • REVIEW RATING 3/5

First, I am glad that Credit Acceptance Corporation was willing to finance my car. My Chapter 7 bankruptcy was discharged in Dec 2011. However, my Social Security comes on the third Wednesday of the month. Could be as early as the 15th or as late as the 22nd. I can not dictate when I get paid. My payment coupon book states that if I pay after the 27th, there is a $10 late charge. I can not... Read more

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  • Feb 16
  • Auto Financing
  • Shreveport, Louisiana
  • Car Loan
  • 40
  • REVIEW RATING 4/5

you should ask for car fax to save your investment of timely payments. don't loan money on something you don't know anything about. i purchased a vehicle 2 wks ago. I had to give the car back because it need to be fix before I could drive. the car should not have been out for sale if its not drivable. we were going to texas the day we drove off the lot, yhe windows fogged up really bad, smoke... Read more

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  • Feb 08
  • Auto Financing
  • Utica, New York
  • Car Loan
  • 81
  • REVIEW RATING 4/5

I had surgery in april of 2014, call the credit acceptance and I faxed them if they can give me something to allow me to wave like a payment are too because I have surgery I had bariatric surgery they tell me that there was no payment arrangement that I could make it to me I have to figure out a way to make a payment they said that if I did make a payment today we're going to come and we both... Read more

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  • Feb 06
  • Auto Financing
  • Car Financing
  • 66
  • REVIEW RATING 3/5

WE HAD A CAR THAT THEY REPOSSED BACK IN 2006. THEY WAITED 10 YRS. TO COME AFTER US WITH NOW All THE INTREST FROM 10 YRS. NOW WE ARE PAYING TRIPLE THE AMOUNT OF THE CAR.THEY GOT A *** LAWYER TAKING MONEY OUT EVERY TWO WEEKS FROM OUR PAYCHECK. THESE *** NEED TO BE STOPPED. WE ARE STRUGGLING WITH MONEY PROBLEMS BECAUSE OF THESE ***.AND CAN'T LIVE THIS WAY. OUR BILLS BECAUSE OF THESE *** ARE BEHIND.... Read more

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  • Feb 03
  • Auto Financing
  • Fayetteville, North Carolina
  • Staff
  • 75
  • REVIEW RATING 4/5

I am a new client and I must say I had never been treated as rude as these folks treat you on the phone. Always down-talk to you and don't follow through on their offers for service. I asked for a verification letter and never got it, when I called back they treat me as a bother to them and the first payment is not due YET. During both calls their demeanor is as if the ONLY thing they care about... Read more

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